Customer Service #2

Last week, we decided to spend the night in Williamsburg after leaving Colby's game in Virginia.  The Embassy Suites was very nice and a great price, being off season.  When we checked in, there was a sign on the front desk saying that we were the "Guest of the Day". We thought- How exciting! We never get to win things like this. So we asked what does it mean and were told that there would be treats and drinks in our room.

After going up to our room, we noticed that there was nothing special waiting for us. Actually, there was nothing at all- no water, sodas or treats. When we came back from dinner, we mentioned this to the Asst Manager, who apologized and offered us access to the mini-store at the hotel (which we thought was a little too late)

Our thoughts are if you are going to go through the efforts of creating a program and making a sign, at least follow through.  So needless to say, we didn't feel like the Guest of the Day.

Until next time, when I continue the rantings and ravings of a mom of Just an

American Dream Family.....